MINI Care Package

Thank you for shopping with us. We value your satisfaction and want to ensure a seamless shopping experience for all our customers. This Return and Refund Policy outlines the terms and conditions governing returns and refunds for products purchased on our website. By making a purchase, you agree to comply with this policy.

• Returns Eligibility:

  • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
  • Return requests must be made within [number of days, e.g., 30 days] from the date of delivery.
  • Certain products may be non-returnable due to hygiene reasons or other specific conditions; such exceptions will be clearly mentioned on the product page.

• Return Process:

  • To initiate a return, contact our customer support team at [customer support email/phone number]. Please provide your order number, the reason for the return, and any supporting details or images if necessary.
  • Our customer support team will review your request and provide you with further instructions on returning the product.

• Shipping Costs:

  • If the return is due to our error (e.g., wrong item shipped, product defect), we will bear the cost of return shipping. We may provide you with a prepaid shipping label or arrange for the pickup of the product.
  • If the return is due to a change of mind or any other reason not attributable to us, the customer will be responsible for the return shipping costs.

• Refund Process:

  • Once the returned product is received and inspected, we will notify you via email regarding the status of your refund.
  • If your return is approved, the refund will be processed using the original payment method used during the purchase.
  • Refunds will typically be credited within [number of days, e.g., 5-10 business days] from the date the returned product is received and inspected.

• Refund Exceptions:

  • In some cases, partial refunds or no refunds may be granted, such as when the returned product is damaged or not in its original condition.
  • If a promotional or discount code was used during the original purchase, the refunded amount may be adjusted to account for the discount.

• Damaged or Defective Products:

  • In the event that you receive a damaged or defective product, please contact our customer support team within [number of days, e.g., 7 days] of delivery. We will arrange for a replacement or a refund, as per your preference.

• Cancellations:

  • If you wish to cancel your order before it has been shipped, please contact us immediately. If the order has not yet been dispatched, we will cancel the order and issue a full refund.
  • If the order has already been shipped, you may follow the return process mentioned above.

• Standard Shipping: [estimated time, e.g., 5-10 business days]
• Expedited Shipping: [estimated time, e.g., 2-5 business days]
• Express Shipping: [estimated time, e.g., 1-2 business days]